Live chat is a powerful tool to help you engage with website visitors and convert them into paying customers. This tool helps to increase returns on your website by reducing the communication costs, reducing cart abandonment, encourages instant feedback, and visitor analytics, and all these can boost sales. Live chat is an effective tool most organizations are using to increase both conversion rates and sales. However, success with live chat only comes when the tool is used properly. This means using the best live chat software for website that makes it possible for you to engage with customers with relevant content and provide them with necessary help as they try to make a purchase online. Here are ways in which a live chat app enables you to get returns from your company Reduces communication costs Live chat saves you many costs associated with telephone communication. Use of phone communication may require that you purchase toll numbers or several phones for the business. Whil

In 2017, Cyber Monday turned out to be the largest online shopping day in the history of the US.  As reported by Adobe Insights, “online transactions on Cyber Monday reached a record $6.59 billion. That marks a 16.8 percent increase from a year ago.” This year’s Cyber Monday falls on November 26, 2018. To make the most of this day in terms of sales, don’t just rely on slashing prices. Assisting your customers while shopping is another great way to keep your customers engaged and increase the chances of closing sales deals.  This can be possible by providing your customers with live chat customer service . It helps the customer-care representatives of your e-commerce website to be present to help the website-visitors out. They can connect to the visitors in real-time,  tell them about what more they can look for in the category of products or services they are browsing; and provide them the best options to choose from. There are mainly two ways how live chat may help to boos

Online salesmen face stiff competition while drumming up sales for their businesses. The aim is to maximise sales and installing a live chat software is today essential to achieve targets and goals. Here, are a few ways a live chat software can help. Respond to customers on time Potential customers’ confidence in your services is boosted when they get immediate response to queries and questions. You can either hire executives like a call-center to attend to queries 24-hours, or choose to get a live chat for your website. The software will answer queries and respond to clients immediately, increasing the chances of them choosing your services. A sound alert will let a customer know when a query has been addressed, allowing for instant communication. Also Read:   How Live Chat Software Boost the Sales of B2B Sites Use consumer footprints  Don’t let your customers repeat a query or any other process from Step 1. Make use of visitor footprint to know if user is vi

About two years ago research said about 100 of the top 500 corporations will be using video chat for their interactions with customers by 2018. That is 20% of the big shots. That is how big video chat is. It may not be for everyone or even for every interaction with customers but businesses can leverage the power that lies in video chat to grow. What exactly do businesses stand to gain by adding the live chat service ? Improved customer service As much as many people prefer to automate their troubleshooting whenever they are online, there are some that still prefer to have someone help them through it. Video chat can help bring in that human presence albeit without the physical presence. Giving complex instructions becomes easier and agents can easily give a demonstration where necessary. Also Read:   How to Provide the Best Customer Support to Website Visitors Increased conversion Many people like to conduct their business online because it affords them som

You do not necessarily need to be a marketing expert to realize that stellar customer service is the backbone of long-term business success. Your customers are highly effective if you would like to spread a word about your services or products. The best way to enhance experience with your customers is to install the best live chat software for website. The app will enable you to provide real-time answers to the customers’ queries. The live chat not only builds the confidence of your customers while they shop online; it boosts conversion rates as well. Here are the factors to consider before purchasing live chat software: 1. Self-hosted or cloud-based? Starting by figuring out whether you need a cloud-based or self-hosted live chat app . The self-hosted means the organization hosts the application on its own premises. On the other hand, cloud hosted software means it resides on a third party and the internet facilitates. Most businesses prefer a cloud-based live chat servi

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1. Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. Must Read:   How to Provide the Best Customer Support to Website Visitors 2. Enables Customers to Multitask on the Website While on live chat, customers c

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1.Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. 2.Enables Customers to Multitask on the Website While on live chat, customers can still visit other pages on the website as they get their concerns ad