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The Main Difference between Live Chat and Phone Support

When choosing an option for communication, consider one that provides unparalleled support to your customers. Remember that at the end of the day, it is all about your customer and meeting their needs.  Technological advancement has created an array of options when it comes to channels of communication in a business. Today, businesses can use email, chat, social platform, or phone to communicate with their customers. Phone calls and live chats stand out if a business is looking for an on-demand and highly personalized option. What is so special about the two options? First, they give the customer an option to ask a question or to explain their problem effortlessly. However, if a business is looking for the best choice how can they choose between the two options? Real Person Support    Phone calls are more personalized than live chats. Even though the customer gets real-time help, sometimes they may need to wait for some time if the live chat service providers are handling other
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Deliberate steps which help a live Chat Support to be Invaluable

It is important to have a live chat support for website as it guarantees improved customer service. Careful and deliberate decisions ensure that the live chat remains essential. Live chat is an interesting, essential and timely invention in communication. When it is used well, it is capable of increasing the ROI and improving customer service amongst other benefits. On the flipside, if you miss anything, live chat support for websites can create a mess in your business as a result of increased customer dissatisfaction. The last thing you want is to fail your customers. Most customers prefer live chats due to the short response time and they expect quality service during the chats. You therefore need to ensure that your live chat software is essential so it can meet and exceed customer expectations. Service Everywhere   Do you have a mobile app on top of your website? That is another place you can integrate live chat software. It makes it easy for customers to reach you since mos

Live Chat Software - 10 Ways How it Helps to Improve your Business

Every business wants to stand head and shoulders above the competition.  There are many challenges that enterprises have to face while growing their website and striving to make it more profitable. To meet such challenges, they use live chat for website to serve their customers better and improve response times. Website live chat software can help win more customers for a business by establishing a more stronger connection with them. The goal of every enterprise is to realize business growth, and how quickly you can realize the results will depend on creating a higher level of awareness amongst users - one way to do that is by adding live chat support to your website. Your website visitors and existing customers will be more confident knowing their needs are attended to instantly. Below are 10 ways live chat software helps to improve your business: Helps your business stand out amongst competitors – It is a vital part of customer service and can help you gain a competitive e

How Live Chat Helps to Get High Returns from Your Website

Live chat is a powerful tool to help you engage with website visitors and convert them into paying customers. This tool helps to increase returns on your website by reducing the communication costs, reducing cart abandonment, encourages instant feedback, and visitor analytics, and all these can boost sales. Live chat is an effective tool most organizations are using to increase both conversion rates and sales. However, success with live chat only comes when the tool is used properly. This means using the best live chat software for website that makes it possible for you to engage with customers with relevant content and provide them with necessary help as they try to make a purchase online. Here are ways in which a live chat app enables you to get returns from your company Reduces communication costs Live chat saves you many costs associated with telephone communication. Use of phone communication may require that you purchase toll numbers or several phones for the business. Whil

How Live Chat Helps Boost Sales during Cyber Monday

In 2017, Cyber Monday turned out to be the largest online shopping day in the history of the US.  As reported by Adobe Insights, “online transactions on Cyber Monday reached a record $6.59 billion. That marks a 16.8 percent increase from a year ago.” This year’s Cyber Monday falls on November 26, 2018. To make the most of this day in terms of sales, don’t just rely on slashing prices. Assisting your customers while shopping is another great way to keep your customers engaged and increase the chances of closing sales deals.  This can be possible by providing your customers with live chat customer service . It helps the customer-care representatives of your e-commerce website to be present to help the website-visitors out. They can connect to the visitors in real-time,  tell them about what more they can look for in the category of products or services they are browsing; and provide them the best options to choose from. There are mainly two ways how live chat may help to boos

How Online Salesmen Can Maximize the Sales by Utilizing the Live Chat Software

Online salesmen face stiff competition while drumming up sales for their businesses. The aim is to maximise sales and installing a live chat software is today essential to achieve targets and goals. Here, are a few ways a live chat software can help. Respond to customers on time Potential customers’ confidence in your services is boosted when they get immediate response to queries and questions. You can either hire executives like a call-center to attend to queries 24-hours, or choose to get a live chat for your website. The software will answer queries and respond to clients immediately, increasing the chances of them choosing your services. A sound alert will let a customer know when a query has been addressed, allowing for instant communication. Also Read:   How Live Chat Software Boost the Sales of B2B Sites Use consumer footprints  Don’t let your customers repeat a query or any other process from Step 1. Make use of visitor footprint to know if user is vi

Video Chat Software- How the Video Chat Software Will Help to Grow Your Business

About two years ago research said about 100 of the top 500 corporations will be using video chat for their interactions with customers by 2018. That is 20% of the big shots. That is how big video chat is. It may not be for everyone or even for every interaction with customers but businesses can leverage the power that lies in video chat to grow. What exactly do businesses stand to gain by adding the live chat service ? Improved customer service As much as many people prefer to automate their troubleshooting whenever they are online, there are some that still prefer to have someone help them through it. Video chat can help bring in that human presence albeit without the physical presence. Giving complex instructions becomes easier and agents can easily give a demonstration where necessary. Also Read:   How to Provide the Best Customer Support to Website Visitors Increased conversion Many people like to conduct their business online because it affords them som