Live chat is a powerful tool to help you engage with website visitors and convert them into paying customers. This tool helps to increase returns on your website by reducing the communication costs, reducing cart abandonment, encourages instant feedback, and visitor analytics, and all these can boost sales. Live chat is an effective tool most organizations are using to increase both conversion rates and sales. However, success with live chat only comes when the tool is used properly. This means using the best live chat software for website that makes it possible for you to engage with customers with relevant content and provide them with necessary help as they try to make a purchase online. Here are ways in which a live chat app enables you to get returns from your company Reduces communication costs Live chat saves you many costs associated with telephone communication. Use of phone communication may require that you purchase toll numbers or several phones for the business. Whil

Online salesmen face stiff competition while drumming up sales for their businesses. The aim is to maximise sales and installing a live chat software is today essential to achieve targets and goals. Here, are a few ways a live chat software can help. Respond to customers on time Potential customers’ confidence in your services is boosted when they get immediate response to queries and questions. You can either hire executives like a call-center to attend to queries 24-hours, or choose to get a live chat for your website. The software will answer queries and respond to clients immediately, increasing the chances of them choosing your services. A sound alert will let a customer know when a query has been addressed, allowing for instant communication. Also Read:   How Live Chat Software Boost the Sales of B2B Sites Use consumer footprints  Don’t let your customers repeat a query or any other process from Step 1. Make use of visitor footprint to know if user is vi

About two years ago research said about 100 of the top 500 corporations will be using video chat for their interactions with customers by 2018. That is 20% of the big shots. That is how big video chat is. It may not be for everyone or even for every interaction with customers but businesses can leverage the power that lies in video chat to grow. What exactly do businesses stand to gain by adding the live chat service ? Improved customer service As much as many people prefer to automate their troubleshooting whenever they are online, there are some that still prefer to have someone help them through it. Video chat can help bring in that human presence albeit without the physical presence. Giving complex instructions becomes easier and agents can easily give a demonstration where necessary. Also Read:   How to Provide the Best Customer Support to Website Visitors Increased conversion Many people like to conduct their business online because it affords them som

Businesses and customers have discovered the convenience of live chat on online platforms. In fact, 38 % of customers said they have made an online purchase due to an excellent live chat session. Other studies show a business is likely to have a 20% increase in the conversions through the use of live chat . Why does an online chat software create a difference? It’s because it gives a human presence and allows an easier interaction between a customer and service provider. Actually, online shopping could disconnect the customer from the service provider. In fact, 52% of customers are likely to abandon an online shopping site,  if there is no live chat feature. In other words, shoppers need someone to aid them in their online experience, just the same way an attendant would assist customers in-store premises. But having the live chat software on a website does not guarantee you of instant chats. Sometimes visitors may not even notice it. You need to take a few steps that will su

The best live chat software offers relief to a shopper when shopping online and is having concerns or doubts about a product. A live chat button at the bottom of your website might be what your business needs to improve sales and interact more with your online customers. Why do you need a live chat? The success of a business depends on how a customer perceives your service delivery. Having someone on standby to welcome a client to your page, offer assistance and wish them a good day with a comeback again message leads to a happy customer experience and probably a repeat client. Also Read:   Why Online Business Needs Live Chat Software Finding the Live Chat Software Here are few guidelines to help you find the best live chat software online for your business to carry out an effective customer service delivery. Customizable Live Chat Window You can make your live chat window to advertise your business by getting live chat software that allows you to br