It is important to have a live chat support for website as it guarantees improved customer service. Careful and deliberate decisions ensure that the live chat remains essential. Live chat is an interesting, essential and timely invention in communication. When it is used well, it is capable of increasing the ROI and improving customer service amongst other benefits. On the flipside, if you miss anything, live chat support for websites can create a mess in your business as a result of increased customer dissatisfaction. The last thing you want is to fail your customers. Most customers prefer live chats due to the short response time and they expect quality service during the chats. You therefore need to ensure that your live chat software is essential so it can meet and exceed customer expectations. Service Everywhere   Do you have a mobile app on top of your website? That is another place you can integrate live chat software. It makes it easy for customers to reach you since mos

In 2017, Cyber Monday turned out to be the largest online shopping day in the history of the US.  As reported by Adobe Insights, “online transactions on Cyber Monday reached a record $6.59 billion. That marks a 16.8 percent increase from a year ago.” This year’s Cyber Monday falls on November 26, 2018. To make the most of this day in terms of sales, don’t just rely on slashing prices. Assisting your customers while shopping is another great way to keep your customers engaged and increase the chances of closing sales deals.  This can be possible by providing your customers with live chat customer service . It helps the customer-care representatives of your e-commerce website to be present to help the website-visitors out. They can connect to the visitors in real-time,  tell them about what more they can look for in the category of products or services they are browsing; and provide them the best options to choose from. There are mainly two ways how live chat may help to boos