Every business wants to stand head and shoulders above the competition.  There are many challenges that enterprises have to face while growing their website and striving to make it more profitable. To meet such challenges, they use live chat for website to serve their customers better and improve response times. Website live chat software can help win more customers for a business by establishing a more stronger connection with them. The goal of every enterprise is to realize business growth, and how quickly you can realize the results will depend on creating a higher level of awareness amongst users - one way to do that is by adding live chat support to your website. Your website visitors and existing customers will be more confident knowing their needs are attended to instantly. Below are 10 ways live chat software helps to improve your business: Helps your business stand out amongst competitors – It is a vital part of customer service and can help you gain a competitive e

Online salesmen face stiff competition while drumming up sales for their businesses. The aim is to maximise sales and installing a live chat software is today essential to achieve targets and goals. Here, are a few ways a live chat software can help. Respond to customers on time Potential customers’ confidence in your services is boosted when they get immediate response to queries and questions. You can either hire executives like a call-center to attend to queries 24-hours, or choose to get a live chat for your website. The software will answer queries and respond to clients immediately, increasing the chances of them choosing your services. A sound alert will let a customer know when a query has been addressed, allowing for instant communication. Also Read:   How Live Chat Software Boost the Sales of B2B Sites Use consumer footprints  Don’t let your customers repeat a query or any other process from Step 1. Make use of visitor footprint to know if user is vi

About two years ago research said about 100 of the top 500 corporations will be using video chat for their interactions with customers by 2018. That is 20% of the big shots. That is how big video chat is. It may not be for everyone or even for every interaction with customers but businesses can leverage the power that lies in video chat to grow. What exactly do businesses stand to gain by adding the live chat service ? Improved customer service As much as many people prefer to automate their troubleshooting whenever they are online, there are some that still prefer to have someone help them through it. Video chat can help bring in that human presence albeit without the physical presence. Giving complex instructions becomes easier and agents can easily give a demonstration where necessary. Also Read:   How to Provide the Best Customer Support to Website Visitors Increased conversion Many people like to conduct their business online because it affords them som

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1. Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. Must Read:   How to Provide the Best Customer Support to Website Visitors 2. Enables Customers to Multitask on the Website While on live chat, customers c

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1.Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. 2.Enables Customers to Multitask on the Website While on live chat, customers can still visit other pages on the website as they get their concerns ad