About two years ago research said about 100 of the top 500 corporations will be using video chat for their interactions with customers by 2018. That is 20% of the big shots. That is how big video chat is. It may not be for everyone or even for every interaction with customers but businesses can leverage the power that lies in video chat to grow. What exactly do businesses stand to gain by adding the live chat service ? Improved customer service As much as many people prefer to automate their troubleshooting whenever they are online, there are some that still prefer to have someone help them through it. Video chat can help bring in that human presence albeit without the physical presence. Giving complex instructions becomes easier and agents can easily give a demonstration where necessary. Also Read:   How to Provide the Best Customer Support to Website Visitors Increased conversion Many people like to conduct their business online because it affords them som

You do not necessarily need to be a marketing expert to realize that stellar customer service is the backbone of long-term business success. Your customers are highly effective if you would like to spread a word about your services or products. The best way to enhance experience with your customers is to install the best live chat software for website. The app will enable you to provide real-time answers to the customers’ queries. The live chat not only builds the confidence of your customers while they shop online; it boosts conversion rates as well. Here are the factors to consider before purchasing live chat software: 1. Self-hosted or cloud-based? Starting by figuring out whether you need a cloud-based or self-hosted live chat app . The self-hosted means the organization hosts the application on its own premises. On the other hand, cloud hosted software means it resides on a third party and the internet facilitates. Most businesses prefer a cloud-based live chat servi

Businesses and customers have discovered the convenience of live chat on online platforms. In fact, 38 % of customers said they have made an online purchase due to an excellent live chat session. Other studies show a business is likely to have a 20% increase in the conversions through the use of live chat . Why does an online chat software create a difference? It’s because it gives a human presence and allows an easier interaction between a customer and service provider. Actually, online shopping could disconnect the customer from the service provider. In fact, 52% of customers are likely to abandon an online shopping site,  if there is no live chat feature. In other words, shoppers need someone to aid them in their online experience, just the same way an attendant would assist customers in-store premises. But having the live chat software on a website does not guarantee you of instant chats. Sometimes visitors may not even notice it. You need to take a few steps that will su

Live chat app for your website is the ultimate tool to generate leads and increase website conversion rates in real time with just a click of a mouse on the chat window. It's an ideal way for businesses to deliver constant feedback to its online shoppers by simply hiring a chat agent to observe the website activities. In fact, studies show 51% of consumers need businesses to provide 24/7 availability, and with the availability of live chat app it can be integrated for accessibility on mobile phones and tablets; your chat agents can engage online shoppers anytime and anywhere. Live chat integration in website enables you to make use of the analytical capabilities to source data in your website activities for analysis. Here are some ways to integrate live chat for business development: Analytical Capabilities You can integrate your live chat with your CRM system to ensure that you capture your customer information and data in real time. Live chat apps c

The best live chat software offers relief to a shopper when shopping online and is having concerns or doubts about a product. A live chat button at the bottom of your website might be what your business needs to improve sales and interact more with your online customers. Why do you need a live chat? The success of a business depends on how a customer perceives your service delivery. Having someone on standby to welcome a client to your page, offer assistance and wish them a good day with a comeback again message leads to a happy customer experience and probably a repeat client. Also Read:   Why Online Business Needs Live Chat Software Finding the Live Chat Software Here are few guidelines to help you find the best live chat software online for your business to carry out an effective customer service delivery. Customizable Live Chat Window You can make your live chat window to advertise your business by getting live chat software that allows you to br