When choosing an option for communication, consider one that provides unparalleled support to your customers. Remember that at the end of the day, it is all about your customer and meeting their needs.  Technological advancement has created an array of options when it comes to channels of communication in a business. Today, businesses can use email, chat, social platform, or phone to communicate with their customers. Phone calls and live chats stand out if a business is looking for an on-demand and highly personalized option. What is so special about the two options? First, they give the customer an option to ask a question or to explain their problem effortlessly. However, if a business is looking for the best choice how can they choose between the two options? Real Person Support    Phone calls are more personalized than live chats. Even though the customer gets real-time help, sometimes they may need to wait for some time if the live chat service providers are handling other

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1. Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. Must Read:   How to Provide the Best Customer Support to Website Visitors 2. Enables Customers to Multitask on the Website While on live chat, customers c

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1.Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. 2.Enables Customers to Multitask on the Website While on live chat, customers can still visit other pages on the website as they get their concerns ad