The primary function of online customer support is to facilitate contact between clients and service providers on a daily basis. Consumers can use this platform to report any incidents regarding the services being rendered to them such as interruption of service, to make requests and more. With that in mind, you should invest in online based customer support in the form of help-desk software to automate this process. So what is the importance of using a customer support system online ? Enables your support team to work efficiently The software will automate a large number of the tasks that were previously being executed manually by your customer support team. In addition to this, it will provide your clients with additional self-help tools thus making the entire process more efficient. Provides basic tracking for SMEs If you have a small business, you would be best suited to using a basic tracking system. This software will enable your support team to resolve calls in