When choosing an option for communication, consider one that provides unparalleled support to your customers. Remember that at the end of the day, it is all about your customer and meeting their needs.  Technological advancement has created an array of options when it comes to channels of communication in a business. Today, businesses can use email, chat, social platform, or phone to communicate with their customers. Phone calls and live chats stand out if a business is looking for an on-demand and highly personalized option. What is so special about the two options? First, they give the customer an option to ask a question or to explain their problem effortlessly. However, if a business is looking for the best choice how can they choose between the two options? Real Person Support    Phone calls are more personalized than live chats. Even though the customer gets real-time help, sometimes they may need to wait for some time if the live chat service providers are h...

It is important to have a live chat support for website as it guarantees improved customer service. Careful and deliberate decisions ensure that the live chat remains essential. Live chat is an interesting, essential and timely invention in communication. When it is used well, it is capable of increasing the ROI and improving customer service amongst other benefits. On the flipside, if you miss anything, live chat support for websites can create a mess in your business as a result of increased customer dissatisfaction. The last thing you want is to fail your customers. Most customers prefer live chats due to the short response time and they expect quality service during the chats. You therefore need to ensure that your live chat software is essential so it can meet and exceed customer expectations. Service Everywhere   Do you have a mobile app on top of your website? That is another place you can integrate live chat software. It makes it easy for customers to reach you since...

Every business wants to stand head and shoulders above the competition.  There are many challenges that enterprises have to face while growing their website and striving to make it more profitable. To meet such challenges, they use live chat for website to serve their customers better and improve response times. Website live chat software can help win more customers for a business by establishing a more stronger connection with them. The goal of every enterprise is to realize business growth, and how quickly you can realize the results will depend on creating a higher level of awareness amongst users - one way to do that is by adding live chat support to your website. Your website visitors and existing customers will be more confident knowing their needs are attended to instantly. Below are 10 ways live chat software helps to improve your business: Helps your business stand out amongst competitors – It is a vital part of customer service and can help you gain a competiti...

Live chat is a powerful tool to help you engage with website visitors and convert them into paying customers. This tool helps to increase returns on your website by reducing the communication costs, reducing cart abandonment, encourages instant feedback, and visitor analytics, and all these can boost sales. Live chat is an effective tool most organizations are using to increase both conversion rates and sales. However, success with live chat only comes when the tool is used properly. This means using the best live chat software for website that makes it possible for you to engage with customers with relevant content and provide them with necessary help as they try to make a purchase online. Here are ways in which a live chat app enables you to get returns from your company Reduces communication costs Live chat saves you many costs associated with telephone communication. Use of phone communication may require that you purchase toll numbers or several phones for the business. Whil...

In 2017, Cyber Monday turned out to be the largest online shopping day in the history of the US.  As reported by Adobe Insights, “online transactions on Cyber Monday reached a record $6.59 billion. That marks a 16.8 percent increase from a year ago.” This year’s Cyber Monday falls on November 26, 2018. To make the most of this day in terms of sales, don’t just rely on slashing prices. Assisting your customers while shopping is another great way to keep your customers engaged and increase the chances of closing sales deals.  This can be possible by providing your customers with live chat customer service . It helps the customer-care representatives of your e-commerce website to be present to help the website-visitors out. They can connect to the visitors in real-time,  tell them about what more they can look for in the category of products or services they are browsing; and provide them the best options to choose from. There are mainly two ways how live chat ma...

Online salesmen face stiff competition while drumming up sales for their businesses. The aim is to maximise sales and installing a live chat software is today essential to achieve targets and goals. Here, are a few ways a live chat software can help. Respond to customers on time Potential customers’ confidence in your services is boosted when they get immediate response to queries and questions. You can either hire executives like a call-center to attend to queries 24-hours, or choose to get a live chat for your website. The software will answer queries and respond to clients immediately, increasing the chances of them choosing your services. A sound alert will let a customer know when a query has been addressed, allowing for instant communication. Also Read:   How Live Chat Software Boost the Sales of B2B Sites Use consumer footprints  Don’t let your customers repeat a query or any other process from Step 1. Make use of visitor footprint to know if u...

About two years ago research said about 100 of the top 500 corporations will be using video chat for their interactions with customers by 2018. That is 20% of the big shots. That is how big video chat is. It may not be for everyone or even for every interaction with customers but businesses can leverage the power that lies in video chat to grow. What exactly do businesses stand to gain by adding the live chat service ? Improved customer service As much as many people prefer to automate their troubleshooting whenever they are online, there are some that still prefer to have someone help them through it. Video chat can help bring in that human presence albeit without the physical presence. Giving complex instructions becomes easier and agents can easily give a demonstration where necessary. Also Read:   How to Provide the Best Customer Support to Website Visitors Increased conversion Many people like to conduct their business online because it affords them...

You do not necessarily need to be a marketing expert to realize that stellar customer service is the backbone of long-term business success. Your customers are highly effective if you would like to spread a word about your services or products. The best way to enhance experience with your customers is to install the best live chat software for website. The app will enable you to provide real-time answers to the customers’ queries. The live chat not only builds the confidence of your customers while they shop online; it boosts conversion rates as well. Here are the factors to consider before purchasing live chat software: 1. Self-hosted or cloud-based? Starting by figuring out whether you need a cloud-based or self-hosted live chat app . The self-hosted means the organization hosts the application on its own premises. On the other hand, cloud hosted software means it resides on a third party and the internet facilitates. Most businesses prefer a cloud-based live chat servi...

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1. Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. Must Read:   How to Provide the Best Customer Support to Website Visitors 2. Enables Customers to Multitask on the Website While on live chat, custome...

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1.Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. 2.Enables Customers to Multitask on the Website While on live chat, customers can still visit other pages on the website as they get their concerns ad...

Businesses and customers have discovered the convenience of live chat on online platforms. In fact, 38 % of customers said they have made an online purchase due to an excellent live chat session. Other studies show a business is likely to have a 20% increase in the conversions through the use of live chat . Why does an online chat software create a difference? It’s because it gives a human presence and allows an easier interaction between a customer and service provider. Actually, online shopping could disconnect the customer from the service provider. In fact, 52% of customers are likely to abandon an online shopping site,  if there is no live chat feature. In other words, shoppers need someone to aid them in their online experience, just the same way an attendant would assist customers in-store premises. But having the live chat software on a website does not guarantee you of instant chats. Sometimes visitors may not even notice it. You need to take a few steps that wil...

Live chat app for your website is the ultimate tool to generate leads and increase website conversion rates in real time with just a click of a mouse on the chat window. It's an ideal way for businesses to deliver constant feedback to its online shoppers by simply hiring a chat agent to observe the website activities. In fact, studies show 51% of consumers need businesses to provide 24/7 availability, and with the availability of live chat app it can be integrated for accessibility on mobile phones and tablets; your chat agents can engage online shoppers anytime and anywhere. Live chat integration in website enables you to make use of the analytical capabilities to source data in your website activities for analysis. Here are some ways to integrate live chat for business development: Analytical Capabilities You can integrate your live chat with your CRM system to ensure that you capture your customer information and data in real time. Live chat apps c...

The best live chat software offers relief to a shopper when shopping online and is having concerns or doubts about a product. A live chat button at the bottom of your website might be what your business needs to improve sales and interact more with your online customers. Why do you need a live chat? The success of a business depends on how a customer perceives your service delivery. Having someone on standby to welcome a client to your page, offer assistance and wish them a good day with a comeback again message leads to a happy customer experience and probably a repeat client. Also Read:   Why Online Business Needs Live Chat Software Finding the Live Chat Software Here are few guidelines to help you find the best live chat software online for your business to carry out an effective customer service delivery. Customizable Live Chat Window You can make your live chat window to advertise your business by getting live chat software that allows you t...

For a normal business, putting up information about the services and products they offer as well as their contact information is good enough for their website. However, for a business that seeks to stand out and have an edge over its competitors, it needs to go a step ahead and include customer support live chat for their website. Any visitor to a particular website comes seeking a great user experience. A live chat becomes handy when the customer is getting confused or is seeking new information. It is one of the best ways to start the process of acquiring and retaining a customer right from their first visit to the website.  Here are 5 reasons why a live chat for customer support is an essentiality for enhancing customers’ experiences. 1. Change in customers’ needs and expectations Today the world is fast paced and your customers are in a rush to complete tasks, sometime more thn 23 at a time. Hence, the need to handle their needs with regard to inquiries or addressi...

The primary function of online customer support is to facilitate contact between clients and service providers on a daily basis. Consumers can use this platform to report any incidents regarding the services being rendered to them such as interruption of service, to make requests and more. With that in mind, you should invest in online based customer support in the form of help-desk software to automate this process. So what is the importance of using a customer support system online ? Enables your support team to work efficiently The software will automate a large number of the tasks that were previously being executed manually by your customer support team. In addition to this, it will provide your clients with additional self-help tools thus making the entire process more efficient. Provides basic tracking for SMEs If you have a small business, you would be best suited to using a basic tracking system. This software will enable your support team to resolve calls in...